As the owner of the Kasta app, KASTA Technologies (AU) Pty Ltd,is committed to providing quality services to you and this Policy outlines ourongoing obligations to you in respect of how we manage your PersonalInformation.
What personal information do we collect and hold?
Personal information is information or an opinion thatidentifies an individual. The types of personal information which we collectfrom you depends on the products and services which we are providing to you.Examples of personal information we collect and hold may include:
· name and contact details (e.g.addresses, email addresses, phone numbers)
· details of product and servicesyou purchase from us
· data and information about useof those products and services, activity on our website, use of the Kasta appand use of Kasta enabled products
· information about the hardwareand devices used to access the Kasta app
To the extent that you do not provide particular information touse, we may not be able to provide Kasta to you or you may not be able toobtain full Kasta functionality.
How do we collect personal information?
Personal information is obtained by us in many ways includingcorrespondence, by telephone, by email, via our website, through your use ofthe Kasta app and Kasta enabled products, from publicly available sources, fromautomatic data collection tools (such as embedded web links and cookies) andfrom third parties.
Why do we collect, hold and use personal information?
We collect, hold and use your personal information for theprimary purpose of providing Kasta and related services to you and for directmarketing (including by email or SMS) of news and offers which may interestyou. Provision of Kasta and related services includes administrative managementof our products and services, monitoring and enhancing the quality of theservices we provide, monitoring use of Kasta and Kasta enabled products,facilitating software updates and product support, and communicating with youand managing our relationship with you.
We may also use your personal information for secondary purposeswhere you have consented to such use or where the secondary purpose is relatedto the primary purposes referred to above and you would reasonably expect suchuse or disclosure. Personal information you or a third party have provided tous may be held by us and used to contact you, including by electroniccommunications, for marketing purposes (even if you are no longer using any ofour products or services) until you opt out of receiving such information.
How do we hold personal information?
We will hold personal information as either physical records,records on our server and in some cases, records on third party servers, whichmay be located overseas.
Third parties
Where reasonable and practicable to do so, we will collect yourpersonal information only from you. However we may also obtain it from thirdparties. We may also disclose your information to and collect your informationfrom, information matching providers, for example to verify the information youhave provided to us and to confirm your identity.
If you provide us with personal information about anotherperson, you acknowledge and agree that you are authorised by that person to doso, that you have told them their information has been provided to us and youhave made them aware of this Policy.
We are not responsible for any information provided by you tothird parties and that information is not subject to this Policy. You assumeall privacy, security and other risks associated with providing anyinformation, including personally identifiable information, to third partiesvia Kasta.
Disclosure of personal information
· Your personal information may bedisclosed in a number of circumstances including the following:
· to our related bodies corporate,affiliates, agents, contractors and commercial partners
· to third party service providerswe use to provide Kasta
· to manufacturers and retailersof Kasta enabled and associated products
· to offer specific products andservices we feel may be of interest to you
· to facilitate a transfer or saleof all or some of our assets and/or business
· to third parties such as energymarket participants, governments, councils and regulatory authorities andresearch institutions in furtherance of our business needs
· where we are required orauthorised by law to disclose that personal information
· as expressly identified in theTerms of Use for the Kasta app
Security of personal information
Personal information is stored by us in a manner that reasonablyprotects it from misuse and loss and from unauthorized access, modification ordisclosure. Although we have taken the steps described in this Policy to ensurethat your personal information is stored securely, we do not guarantee that thepersonal information you provide will not be intercepted by others anddecrypted When we no longer require your personal information for the purposesfor which it was obtained (which purposes include direct marketing and dataanalysis), we will take reasonable steps to destroy or permanently de-identifyyour personal information. However, most of the personal information is or willbe stored in files which will be kept by us for a minimum of 7 years from whenit was collected or provided to us. You may opt out or unsubscribe from ourmailing/marketing lists at any time by contacting us via the details listed atthe end of this Policy.
Access to your personal information
You may access the personal information we hold about you and toupdate and/or correct it, subject to certain exceptions. If you wish to accessyour personal information, please contact us in writing. We will respond withina reasonable period of you making the request. Kasta will not charge any feefor making a request for access to the personal information which we hold inrelation to you. Provided it is reasonable and practicable to do so, we willprovide access to the information in the manner which you request. Kasta maycharge an administrative fee for providing you with a copy of your personalinformation. In order to protect your personal information we may requireinformation from you to verify your identity before releasing requestedinformation to you.
Maintaining the quality of your personal information
It is important to us that your personal information is up todate. If you find that the information we have is not up to date or isinaccurate, please advise us as soon as practicable using the contact detailslisted at the end of this Policy so we can update our records and ensure we cancontinue to provide quality services to you.
Policy updates
We may modify and update this Policy at any time. Any updates tothis Policy will be available at www.kasta.com.au/app/haneco-k/privacy/privacy.html.If you require a copy of this Policy in an alternative format, we will takesuch steps as are reasonable to provide you with a copy in that format.
Complaints and enquiries
If you have any queries or complaints about this Policy pleasecontact us at the details listed below:
Privacy Officer
KASTA Technologies (AU)
c/o 262 Marion Rd
Netley SA 5037
Telephone +61 8 8297 6373
Email privacy@Kasta.com.au