Frequently Asked Questions
Use the below search function to find answers to some of KASTA’s most commonly asked questions.
All KASTA devices have surge and overload protection. Once power is returned devices return to previous setting.
You can restore your device’s data by logging into the same KASTA account on another phone, if the KASTA network has been uploaded to the cloud.
However, if the KASTA network has not been uploaded to the cloud, your ability to reprogramme is lost, unless you have previously done a QR code transfer to another App device – this is the only method of restoration in these circumstances. Programming cannot be retrieved from KASTA devices but will continue operating as per last programmed settings.
From 4.0 to 5.2
Yes, you can use a Smart Switch Module (KASTA-S2400IBH) or a Dry Contact Module (KASTA-S10IBH).
Maximum number of networks on one phone or tablet is 10.
Maximum recommended number of devices in one mesh network is up to 100 devices. (conditions apply)
Maximum number of devices in one mesh network when a CCGW is installed is 100 devices.
Yes, user can install a KASTA Cloud Connect Gateway in the same network with other KASTA devices. This will then allow all devices to be remotely controlled via the KASTA app remotely, except the remotes.
Yes, currently we support voice control via Google Home and Amazon Alexa. A user needs to install KASTA Cloud Connect Gateway (KASTA-CCGW) before setting up voice control via the KASTA app.
We only save and protect your KASTA account information and KASTA device information. We don’t collect any personal data.
This application is not recommended.
Yes, the KASTA range of switches and dimmers will function as a normal device without Bluetooth connectivity.
This is simply managed via individual mesh networks with different PINs.
There are no mass deployment tools. To efficiently deploy KASTA in multi-residential applications such as apartment buildings or hotels, bench wiring and pre-programming of KASTA devices is the suggested method.
No. KASTA switches and dimmers work with a variety of lighting (subject to minimum load).
Yes, the KASTA range of switches and dimmers will function as a normal device without Bluetooth connectivity.
All KASTA devices have surge and overload protection. Once power is returned devices return to previous setting.
Memory function is enabled, and settings are remembered.
Yes, programming is lost if the unit fails.
Yes, you can use a Smart Switch Module (KASTA-S2400IBH) or a Dry Contact Module (KASTA-S10IBH).
Yes, however the battery version of the push button mechanism cannot be, due to the power drain of maintaining LED and sleep mode.
Ten steps.
The “Flash Mode’ settings are fixed and cannot be modified.
No, a load can only be wired with one KASTA dimmer/relay. If the user wants to have a two-way or three-way control, they need to install another KASTA remote(s) to control.
Yes, but need to add KASTA remotes and dimmers/relays into the KASTA app firstly. Then pair with them via the app.
Through the KASTA app only.
The KASTA Smart Switch Relay and Dimmer modules can be paired using the KASTA app. But require a bell press mechanism to perform reset function under some speific conditions.
Maximum number of networks on one phone or tablet is 10.
Maximum recommended number of devices in one mesh network is up to 100 devices. (conditions apply)
Maximum number of devices in one mesh network when a CCGW is installed is 100 devices.
Yes, user can install a KASTA Cloud Connect Gateway in the same network with other KASTA devices. This will then allow all devices to be remotely controlled via the KASTA app remotely, except the remotes.
Yes, currently we support voice control via Google Home and Amazon Alexa. A user needs to install KASTA Cloud Connect Gateway (KASTA-CCGW) before setting up voice control via the KASTA app.
No. Group functions are possible across multiple electrical circuits provided they are in the same KASTA Bluetooth mesh network.
9 x presses in quick succession will reset the device, where a Blue signal LED will be displayed.
Yes. KASTA devices use a Bluetooth 5.0 mesh network to operate.
No. KASTA switches and dimmers work with a variety of lighting (subject to minimum load).
Yes, you must PAIR the switch devices to allow operation of the two/multi-way switching. See the installation instructions for simple PAIRING instructions.
Yes, you must PAIR the Smart Remote Switch device via the KASTA app to the desired device to allow operation. See the installation instructions for simple PAIRING instructions.
This application is not recommended.
Yes, the KASTA range of switches and dimmers will function as a normal device without Bluetooth connectivity.
You can restore your device’s data by logging into the same KASTA account on another phone, if the KASTA network has been uploaded to the cloud.
However, if the KASTA network has not been uploaded to the cloud, your ability to reprogramme is lost, unless you have previously done a QR code transfer to another App device – this is the only method of restoration in these circumstances. Programming cannot be retrieved from KASTA devices but will continue operating as per last programmed settings.
From 4.0 to 5.2
23 hours and 59 minutes.
Our CCT tolerance Range is ±300K.
Ten steps.
The “Flash Mode’ settings are fixed and cannot be modified.
Yes. Schedules can trigger devices, groups and scenes.
No. A scene can only exist alone. This also applies to groups and rooms.
KASTA works with most mobile devices. The KASTA app supports iOS 9+ and Android 4.0+.
Adding is adding a device into the mesh network. Grouping is combining multiple devices and having them perform the same function (all lights 40%).
Programming lives in the devices. After initial setup, the KASTA app is no longer required (unless modifications to settings are required).
Yes, via remote sharing function through the app.
Tags/labels such as Group/Scene/Schedule names etc. live within the App only.
A user can generate a QR code through the KASTA app. This QR code can be scanned to restore the network.
Yes. A PIN restricts access to a mesh network not a method to restrict access to individual rooms etc.
No. Only the Administrator profile can modify the network and settings of connected devices. The KASTA app has Administrator and Visitor profiles. An Administrator profile allows modification of the network whereas a Visitor can only control what has been programmed.
All users added to the network can access all programmed devices and features. The KASTA app has Administrator and Visitor profiles. An Administrator profile allows modification of the network whereas a Visitor can only control what has been programmed.
Upon creating a mesh network, you are prompted to create a PIN to secure the network.
- KASTA App must be used to begin the pairing process.
- App scans the available KASTA devices.
- Choose a device to add to the mesh network
- Interact with KASTA device to confirm connection to mesh network
– Push Buttons devices require 6 presses
– RGBTW devices simply connect without interaction
– Hidden devices connect without interaction
Yes.
Through the KASTA app only.
The KASTA Smart Switch Relay and Dimmer modules can be paired using the KASTA app. But require a bell press mechanism to perform reset function under some speific conditions.
Maximum number of networks on one phone or tablet is ten.
Search for device in the KASTA app. Select device you wish to add. Add to network.
All networks must be created using the KASTA App. This can be done even without any devices.
Maximum number of networks on one phone or tablet is 10.
Maximum recommended number of devices in one mesh network is up to 100 devices. (conditions apply)
Maximum number of devices in one mesh network when a CCGW is installed is 100 devices.
Yes, user can install a KASTA Cloud Connect Gateway in the same network with other KASTA devices. This will then allow all devices to be remotely controlled via the KASTA app remotely, except the remotes.
User needs to consent to the KASTA terms when initially signing up for a KASTA account. They do not need to consent again after further app updates.
Yes, currently we support voice control via Google Home and Amazon Alexa. A user needs to install KASTA Cloud Connect Gateway (KASTA-CCGW) before setting up voice control via the KASTA app.
Android users, go to Google Play Store to update to the latest version of KASTA App.
iOS users, go to iOS App Store to download the latest version of KASTA App.
Note: you do not need to uninstall your current KASTA app before updating to the new app.
A user’s email address is required to receive an activation code and also for account password recovery.
In order to delete an account, you need to delete the KASTA App and then contact Technical Support by calling (02) 9168 5900 and selecting Option 2 for Technical Support.
No. Group functions are possible across multiple electrical circuits provided they are in the same KASTA Bluetooth mesh network.
Unfortunately, this auto-function is not available as KASTA does not collect any system data or have any internet data communication. You will need to control devices via KASTA APP after Daylight Saving is changed to sync the clock of devices.
Yes, you can easily set a custom timer from 1 minute up to 23 hours and 59 minutes.
Yes.
Yes. This assists users in all navigation requirements of the app. Access the HELP area of the KASTA app by going to the Settings Cog Icon, then selecting “Help” from the Menu options.
Yes. KASTA devices use a Bluetooth 5.0 mesh network to operate.
Yes, you must PAIR the switch devices to allow operation of the two/multi-way switching. See the installation instructions for simple PAIRING instructions.
Yes, you must PAIR the Smart Remote Switch device via the KASTA app to the desired device to allow operation. See the installation instructions for simple PAIRING instructions.
